How can you prevent shoplifting from prof thieves?

 

Do you know how to prevent shoplifting by professional shoplifters? My employees recently experienced something that does not happen very often in our business. They identified some suspicious people and started observing them, as they are trained to do. They noticed that a male in the group started talking to an employee, while the female went to a nearby aisle and started stuffing her purse with merchandise. She also managed to put some clothing on under her jacket. My employees were in a good position to observe this activity until the female received a phone call. She non-nonchalantly discarded everything she planned to steal and the two left the store followed by a third person my employees had not seen with them before.

While my employees did prevent shoplifting this time, they were frustrated that these individuals were not identified and may try to “hit” our store again. I used this situation as a learning tool. I explained that the third person they did not see until she was exiting was probably a perimeter lookout. The male’s job was to distract the employee while the other female loaded up on our merchandise. The perimeter lookout did her job and alerted the concealer that she was being watched, who then discarded the merchandise. Our business did not suffer a loss and we were able to luckily prevent shoplifting in this case.

In your business, teach your employees to watch out for groups like this. Employees need to provide good customer service but also be aware that a customer’s intent may be to distract their attention from the job that they are supposed to be doing. Joint efforts from all employees in your business can really help prevent shoplifting and ensure profits instead of loss.

Prevent shoplifting while still providing excellent customer service, and you can see your losses decrease.

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To learn more on how to prevent shoplifting contact us or call 1.866.914.2567