Sensormatic Hard Tags Can Prevent Purse Pilferage and More

 

                                                                                                                             WC blog 835
Sensormatic Hard Tags – 3
Stop Shoplifting – 3
Sensormatic Hard Tags Can Prevent Purse Pilferage and More
     Shoplifting takes shape in the form of many different people and that can make it difficult to stop shoplifting. From the young child to the kindly grandmother and business owners must be on guard to protect against it.  Is that mother shopping in your store with her children slipping things into her purse while browsing your merchandise? Is that businessman in the suit and tie trustworthy because he appears to be a businessman?  Since there is no way to predict who is going to steal from your store the best decision you can make is to use Sensormatic hard tags to protect your merchandise.  Sesnormatic’s line of tags and labels offer stores the ability to deter theft no matter what the products are that you sell. 
     Thieves can come into your store and you never know who it may be, and sometimes it will surprise you.  A woman entered the store where I worked as a Loss Prevention Associate with her young daughter in tow. They entered the purse and handbag department, a high shortage area. Since it was a high theft department I began closed circuit television (CCTV) surveillance. The mother began removing the paper that filled the purse and tugged off the price tags.  I expected the woman to put the purse on her shoulder and walk out of the store. I was shocked as the mother put the handbag on her daughter’s shoulder and started to exit. I stopped the mother and young girl and told the woman she had to return with me and when she asked why I told her because of what she had done with the merchandise. The mother chastised her daughter for trying to steal the purse! I did stop shoplifting of the merchandise but I could not help but feel for the daughter. I couldn’t stop the life she was probably going to grow up with if her mother didn’t change. The point of the story is you don’t know who is going to shoplift. It could be the mother and her child or it may be a drug addict or both. Looks can be deceiving. The second point is that had the purse been protected with a Sensormatic hard tag the theft attempt probably would not have happened in the first place.
     The versatility of Sensormatic devices allows retailers of any size to protect product lines.  Do you sell clothing, sporting goods or purses? There is a Sensormatic hard tag for you that can be used on multiple items. The Sensormatic AM Alarming 3-Tone Supertag would be a great solution. It can be pinned through any of these items and provide a triple layer of protection. The first is an alarm if the tag is tampered with. The next layer is that the tag will set off Sensormatic pedestals if tagged merchandise is carried into the detection field. Finally these devices have an internal alarm that will sound if the tag is carried past the towers and outside the store. You may be asking if it makes a difference if the tag alarm sounds if it is carried out of the store. I will tell you it does because it tells everyone outside the store that the suspect stole merchandise and crooks don’t want to be identified.
     If the 3-Tone Sensormatic hard tag had been used on our purses I am reasonably certain the suspect would not have bothered trying to walk out with the merchandise and would have saved her daughter from the experience. By removing the manufacturer’s label she showed she was trying to make the handbag look like it was a personal item. A Sensormatic tag would have been obvious to any observer it was not her (or her daughter’s) purse. That is the value of anti-theft products, to deter potential thieves from stealing.
     Sensormatic tags themselves won’t stop shoplifting but they are certain to make criminals think twice before committing a crime. Having a good customer service culture combined with anti-theft products will significantly reduce shoplifting and increase profits for your store and that is what you should be striving for. 
For more information about Sensormatic hard tags contact us or call 1.866.914.2567 
      
     

Shoplifting takes shape in the form of many different people and that can make it difficult to stop shoplifting. From the young child to the kindly grandmother and business owners must be on guard to protect against it.  Is that mother shopping in your store with her children slipping things into her purse while browsing your merchandise? Is that businessman in the suit and tie trustworthy because he appears to be a businessman?  Since there is no way to predict who is going to steal from your store the best decision you can make is to use Sensormatic hard tags to protect your merchandise.  Sesnormatic’s line of tags and labels offer stores the ability to deter theft no matter what the products are that you sell. 

Thieves can come into your store and you never know who it may be, and sometimes it will surprise you.  A woman entered the store where I worked as a Loss Prevention Associate with her young daughter in tow. They entered the purse and handbag department, a high shortage area. Since it was a high theft department I began closed circuit television (CCTV) surveillance. The mother began removing the paper that filled the purse and tugged off the price tags.  I expected the woman to put the purse on her shoulder and walk out of the store. I was shocked as the mother put the handbag on her daughter’s shoulder and started to exit. I stopped the mother and young girl and told the woman she had to return with me and when she asked why I told her because of what she had done with the merchandise. The mother chastised her daughter for trying to steal the purse! I did stop shoplifting of the merchandise but I could not help but feel for the daughter. I couldn’t stop the life she was probably going to grow up with if her mother didn’t change. The point of the story is you don’t know who is going to shoplift. It could be the mother and her child or it may be a drug addict or both. Looks can be deceiving. The second point is that had the purse been protected with a Sensormatic hard tag the theft attempt probably would not have happened in the first place.

The versatility of Sensormatic devices allows retailers of any size to protect product lines.  Do you sell clothing, sporting goods or purses? There is a Sensormatic hard tag for you that can be used on multiple items. The Sensormatic AM Alarming 3-Tone Supertag would be a great solution. It can be pinned through any of these items and provide a triple layer of protection. The first is an alarm if the tag is tampered with. The next layer is that the tag will set off Sensormatic pedestals if tagged merchandise is carried into the detection field. Finally these devices have an internal alarm that will sound if the tag is carried past the towers and outside the store. You may be asking if it makes a difference if the tag alarm sounds if it is carried out of the store. I will tell you it does because it tells everyone outside the store that the suspect stole merchandise and crooks don’t want to be identified.

If the 3-Tone Sensormatic hard tag had been used on our purses I am reasonably certain the suspect would not have bothered trying to walk out with the merchandise and would have saved her daughter from the experience. By removing the manufacturer’s label she showed she was trying to make the handbag look like it was a personal item. A Sensormatic tag would have been obvious to any observer it was not her (or her daughter’s) purse. That is the value of anti-theft products, to deter potential thieves from stealing.

Sensormatic tags themselves won’t stop shoplifting but they are certain to make criminals think twice before committing a crime. Having a good customer service culture combined with anti-theft products will significantly reduce shoplifting and increase profits for your store and that is what you should be striving for. 

 

For more information about Sensormatic hard tags contact us or call 1.866.914.2567

 

 

Your Way Overdue If You Don’t Use Sensormatic Tags To Protect Baby Clothes






Clothing Security Tags – 4                                                                                                           WC Blog 823
Sensormatic Tags – 3

Your Way Overdue If You Don’t Use Sensormatic Tags To Protect Baby Clothes 

     When discussing the use of clothing security tags to stop theft what comes to mind first, swim suits, dresses, slacks or dress shirts? Maybe you would say baseball hats, ties and maybe even accessories including purses and wallets. You wouldn’t be wrong but I would like to suggest that you could be missing out on an entire line of products that can be expensive in their own right. Infant clothes can be just as vulnerable to theft as grown-up attire and in some instances they can be an easier target for those looking for the five-finger discount. I have had mothers I caught loading up infant diaper bags while shopping with their toddlers. I once had an entire family pushing a baby stroller and a couple of the group would conceal merchandise under the blankets inside the stroller. Oh don’t worry the baby was fine, the dad was carrying the infant so she wouldn’t be disturbed. One thing I learned over the seventeen or so years I spent in Loss Prevention was that if it isn’t tied down or protected with Sensormatic tags someone will probably try to steal it.

     The theft of baby and toddler clothing can happen more often than you might think and it can cost retailers a lot of money. For example, according to live5news.com, April 26, 2019, in a story, “Cops: Wanted couple had toddler with them during shoplifting at baby clothing shop”, a couple shoplifted “approximately $132.97” in merchandise. Items believed stolen included “…boy’s pajamas and boys swim trunks”. Now that may not sound like a huge haul but for a small boutique that can have quite an impact. Were clothing security tags in use? I cannot say for certain. After a bit of searching on the internet and I believe I found the store’s website and pictures and I did not see any evidence. There were no visible Sensormatic towers at the doors and I did not see any Sensormatic tags hanging from the clothing.
     Do you need more evidence that baby apparel and care products are a hot commodity? The Napa Valley Register report on November 16, 2018 displayed the headline, “Woman arrested for stealing more than $1,200 of baby items and other merchandise, police say”. The report said that, “A woman was arrested for stealing diapers, baby blankets, baby clothes (emphasis mine), Pediasure, orange juice, batteries and more in American Canyon…” Again, we have another instance where infant clothes were stolen and the store the suspect was stealing from does not use clothing security tags on any of the clothing merchandise they carry. The business where the theft took place is a huge entity and I dare say can afford the losses that take place in their locations. However, should these thefts take place in the small retail establishment such hits are not sustainable. 

     The solution is simple to prevent such losses but there are retailers who decide not to take the steps that would solve the issue. Installing a Sensormatic security system is the first recommendation I give to businesses. No, don’t go trying to buy a used system or a second-rate electronic article surveillance brand. Purchase a new Sensormatic system and you know you are getting a quality product. Better yet, purchase that system from Loss Prevention Systems, Inc. and you will also receive free training on how to stop shoplifting from people who worked in Retail Loss Prevention. You won’t get that offer from another company. After installing the security system you will want to protect merchandise with Sensormatic tags. Again, if you purchase your system through Loss Prevention Systems, Inc. they can provide you with best practices for tagging and make suggestions on what you should be tagging in your store.

     Shoplifting is a problem and it affects all clothing retail stores from fine apparel to infant clothes. Criminals are only concerned with how much they can steal without being caught and how much they can get for the merchandise. Don’t be a childish and throw a tantrum when they steal from you. Be proactive and get clothing security tags and a Sensormatic system now.
Need information on clothing security tags? Give us a call at 1.866.914.2567 now.      

When discussing the use of clothing security tags to stop theft what comes to mind first, swim suits, dresses, slacks or dress shirts? Maybe you would say baseball hats, ties and maybe even accessories including purses and wallets. You wouldn’t be wrong but I would like to suggest that you could be missing out on an entire line of products that can be expensive in their own right. Infant clothes can be just as vulnerable to theft as grown-up attire and in some instances they can be an easier target for those looking for the five-finger discount. I have had mothers I caught loading up infant diaper bags while shopping with their toddlers. I once had an entire family pushing a baby stroller and a couple of the group would conceal merchandise under the blankets inside the stroller. Oh don’t worry the baby was fine, the dad was carrying the infant so she wouldn’t be disturbed. One thing I learned over the seventeen or so years I spent in Loss Prevention was that if it isn’t tied down or protected with Sensormatic tags someone will probably try to steal it.
     

The theft of baby and toddler clothing can happen more often than you might think and it can cost retailers a lot of money. For example, according to live5news.com, April 26, 2019, in a story, “Cops: Wanted couple had toddler with them during shoplifting at baby clothing shop”, a couple shoplifted “approximately $132.97” in merchandise. Items believed stolen included “…boy’s pajamas and boys swim trunks”. Now that may not sound like a huge haul but for a small boutique that can have quite an impact. Were clothing security tags in use? I cannot say for certain. After a bit of searching on the internet and I believe I found the store’s website and pictures and I did not see any evidence. There were no visible Sensormatic towers at the doors and I did not see any Sensormatic tags hanging from the clothing.     

 

 Do you need more evidence that baby apparel and care products are a hot commodity? The Napa Valley Register report on November 16, 2018 displayed the headline, “Woman arrested for stealing more than $1,200 of baby items and other merchandise, police say”. The report said that, “A woman was arrested for stealing diapers, baby blankets, baby clothes (emphasis mine), Pediasure, orange juice, batteries and more in American Canyon…” Again, we have another instance where infant clothes were stolen and the store the suspect was stealing from does not use clothing security tags on any of the clothing merchandise they carry. The business where the theft took place is a huge entity and I dare say can afford the losses that take place in their locations. However, should these thefts take place in the small retail establishment such hits are not sustainable. 

     

The solution is simple to prevent such losses but there are retailers who decide not to take the steps that would solve the issue. Installing a Sensormatic security system is the first recommendation I give to businesses. No, don’t go trying to buy a used system or a second-rate electronic article surveillance brand. Purchase a new Sensormatic system and you know you are getting a quality product. Better yet, purchase that system from Loss Prevention Systems, Inc. and you will also receive free training on how to stop shoplifting from people who worked in Retail Loss Prevention. You won’t get that offer from another company. After installing the security system you will want to protect merchandise with Sensormatic tags. Again, if you purchase your system through Loss Prevention Systems, Inc. they can provide you with best practices for tagging and make suggestions on what you should be tagging in your store.
     

Shoplifting is a problem and it affects all clothing retail stores from fine apparel to infant clothes. Criminals are only concerned with how much they can steal without being caught and how much they can get for the merchandise. Don’t be a childish and throw a tantrum when they steal from you. Be proactive and get clothing security tags and a Sensormatic system now.

 

Need information on clothing security tags? Give us a call at 1.866.914.2567 now.      

 

Steps To Take When It Is Necessary To Stop Shoplifting By Friendly Customers

 

Sensormatic tags – 3                                                                                                                WC blog 780
Stop shoplifting – 3
Steps To Take When It Is Necessary To Stop Shoplifting By Friendly Customers
     One of the most difficult situations a store employee can face when trying to stop shoplifting is when the employee knows the person who is believed to be stealing. The thought came to me recently when my daughter told me about this kind of situation in the store where she works. A customer my daughter has known for several years at this location became so familiar to my daughter and other employees that they greet her by name. Once this customer even offered my daughter a job at a store she owned at the time. Recently my daughter has become suspicious of this woman and the other night suspected the woman had shoplifted. The customer’s large handbag had filled out and several anti-shoplifting hard tags were found in the area the woman had been “shopping” in. My daughter quizzed me on how this suspect could have removed the tags from merchandise. I reminded her that if the woman had owned a retail store at some point she may very well have had a device to remove Sensormatic tags or a tool for whichever electronic article surveillance system my daughter’s store employs.
     There are two sad facts contained in this little story. The first is shoplifters can be the people you might least expect them to be. They can come from any walk of life, and they can be the nicest people you could ever meet. They can be charming to such an extent they could charm the socks right off your feet and you would never know. The second is that there are thieves who have managed to get their hands on devices used to remove Sensormatic tags. Each of these can be the cause for major concern for a retailer. Before you become TOO concerned, know that there is a solution to both of these dilemmas and that is by offering superior customer service. 
     While there is no substitute for the protection and security of your merchandise that is provided with retail anti-theft devices the importance of customer service cannot be underestimated either. Maybe your merchandise protection strategy is to tag only certain high-theft items or SKU’s. That still leaves the other merchandise vulnerable to criminals. Customer service is the best way to stop shoplifting of these items. It also makes theft difficult for the thief who may be in possession of a removal device. Opportunity is a necessity for a shoplifter to conduct their “business” and customer service removes the opportunity from the equation. A thief can’t steal if someone is right there offering help or suggestions selling.
     The issue of WHO is shoplifting can be more difficult. As I said, it can be anyone from young to old. The only thing a store employee can do is to offer service to everyone. There are certain indicators of someone who may be intent on stealing but it is usually their actions or what they are wearing or carrying that will give them away. Only proper training from a reputable source experienced in the detection and apprehension of shoplifters can make a team successful at this. Loss Prevention Systems, Inc. has training available to help retailers stop shoplifting and the experience to back up their training.
     When someone is trying to steal and they have been able to make “acquaintances” in the store and build trust, it is terribly difficult to identify their dishonest activity. Why is that? Because of the rapport they have established. Even casual friendships have a certain level of trust that develops with them. That trust can blind sales associates and that is what these shoplifters count on. HOWEVER, when it is suspected that the “friendly” shopper is stealing and personnel start giving more focused customer service that “friendly” shopper can become very testy and even belligerent. That is what my daughter encountered as she started to give more assistance than usual to the suspected crook. The formerly friendly flatterer didn’t take kindly to the extra attention and her veneer vanished. She began quizzing my daughter about why she was hanging around her and asking if she (my daughter) had a problem. The suspect who normally made large purchases (and carried out a gorged purse) made a small purchase and left the store. No tags were found that time.
     Sensormatic tags should always be the first line of defense to prevent theft. They have to be complemented with customer service. Customer service can promote sales while simultaneously curbing crafty crooks. Just be aware that shoplifters who once were chatty Cathy’s may turn into Nasty Nancy’s if their underhandedness is uncovered. Get training that will prepare you and your team for these uncomfortable encounters.
For more information about Sensormatic Tags contact us or call 1.866.914.2567.    

One of the most difficult situations a store employee can face when trying to stop shoplifting is when the employee knows the person who is believed to be stealing. The thought came to me recently when my daughter told me about this kind of situation in the store where she works. A customer my daughter has known for several years at this location became so familiar to my daughter and other employees that they greet her by name. Once this customer even offered my daughter a job at a store she owned at the time. Recently my daughter has become suspicious of this woman and the other night suspected the woman had shoplifted. The customer’s large handbag had filled out and several anti-shoplifting hard tags were found in the area the woman had been “shopping” in. My daughter quizzed me on how this suspect could have removed the tags from merchandise. I reminded her that if the woman had owned a retail store at some point she may very well have had a device to remove Sensormatic tags or a tool for whichever electronic article surveillance system my daughter’s store employs.

There are two sad facts contained in this little story. The first is shoplifters can be the people you might least expect them to be. They can come from any walk of life, and they can be the nicest people you could ever meet. They can be charming to such an extent they could charm the socks right off your feet and you would never know. The second is that there are thieves who have managed to get their hands on devices used to remove Sensormatic tags. Each of these can be the cause for major concern for a retailer. Before you become TOO concerned, know that there is a solution to both of these dilemmas and that is by offering superior customer service. 

While there is no substitute for the protection and security of your merchandise that is provided with retail anti-theft devices the importance of customer service cannot be underestimated either. Maybe your merchandise protection strategy is to tag only certain high-theft items or SKU’s. That still leaves the other merchandise vulnerable to criminals. Customer service is the best way to stop shoplifting of these items. It also makes theft difficult for the thief who may be in possession of a removal device. Opportunity is a necessity for a shoplifter to conduct their “business” and customer service removes the opportunity from the equation. A thief can’t steal if someone is right there offering help or suggestions selling.

The issue of WHO is shoplifting can be more difficult. As I said, it can be anyone from young to old. The only thing a store employee can do is to offer service to everyone. There are certain indicators of someone who may be intent on stealing but it is usually their actions or what they are wearing or carrying that will give them away. Only proper training from a reputable source experienced in the detection and apprehension of shoplifters can make a team successful at this. Loss Prevention Systems, Inc. has training available to help retailers stop shoplifting and the experience to back up their training.

When someone is trying to steal and they have been able to make “acquaintances” in the store and build trust, it is terribly difficult to identify their dishonest activity. Why is that? Because of the rapport they have established. Even casual friendships have a certain level of trust that develops with them. That trust can blind sales associates and that is what these shoplifters count on. HOWEVER, when it is suspected that the “friendly” shopper is stealing and personnel start giving more focused customer service that “friendly” shopper can become very testy and even belligerent. That is what my daughter encountered as she started to give more assistance than usual to the suspected crook. The formerly friendly flatterer didn’t take kindly to the extra attention and her veneer vanished. She began quizzing my daughter about why she was hanging around her and asking if she (my daughter) had a problem. The suspect who normally made large purchases (and carried out a gorged purse) made a small purchase and left the store. No tags were found that time.

Sensormatic tags should always be the first line of defense to prevent theft. They have to be complemented with customer service. Customer service can promote sales while simultaneously curbing crafty crooks. Just be aware that shoplifters who once were chatty Cathy’s may turn into Nasty Nancy’s if their underhandedness is uncovered. Get training that will prepare you and your team for these uncomfortable encounters.

 

For more information about Sensormatic Tags, contact us or call 1.866.914.2567.    

 

 

What Should Retail Workers Be Expected To Do To Stop Shoplifting? Part 2


          Sensormatic Hard Tags – 3                                                                              WC blog 747
          Stop Shoplifting – 4

What Should Retail Workers Be Expected To Do To Stop Shoplifting? Part 2

     I began this series relating a discussion I had with my son about what his role should be in order to stop shoplifting at his new job since he is only a sales associate. It came about I had asked him if he had any encounters with potential thieves as he works in the shoe department of this clothing chain. After telling me about a suspicious incident in which a customer may have stolen an expensive pair of shoes I told him what he can do in the future to help prevent a similar occurrence. I continued the article mentioning that in my former role as a Loss Prevention Manager for over 11 years I trained employees on how to place electronic article surveillance tags like the Sensormatic hard tags. I also trained employee on how to respond properly to electronic article surveillance alarms. My duties also included investigating employee theft cases and apprehending shoplifters. My general tip to my son and other retail employees is they should not be expected to be experts in identifying a shoplifter. They should however have a sense of when someone is suspicious and indicators to look for that would suggest it would be a good idea to notify a manager or Loss Prevention. They should also be ensuring that if the store uses electronic article surveillance devices they have an obligation to ensure merchandise is properly protected.

     Identifying suspicious people is not always easy to do. Sometimes there are behaviors that are suspicious and other times it may be the attire someone is wearing that may be suspicious. What is never acceptable and I warned my Loss Prevention Associates about NOT doing this is to base a suspicion on physical characteristics such as age or race. In my training I would use the following as tips for employees to determine if a shopper might be suspicious and help stop shoplifting:
Unseasonable clothing. If a person is wearing a heavy coat and the temperature outside does not warrant it that person should be given extra customer service.
Carrying a Large tote or handbag into the store that appears to be empty. Give that shopper a bit of extra attention and if the bag starts to appear fuller as they shop, become even more helpful.
When a person enters the store with a ball cap pulled down low and especially if wearing sunglasses into the store and not removing them, give extra attention to that person. They are probably trying to conceal their face from cameras.
This one is going to seem contrary to what a shoplifter would do but it was part of my talk with my son. If a customer seems TOO chatty and not about the products you are showing them, be suspicious. Sometimes it is a method used by thieves to try to gain the trust of an employee and I have even had a Loss Prevention officer of mine fooled by this tactic.
There is also the shopper who is quick to avoid ANY interaction with an associate. They don’t want any help, they stand in corners and out of the main traffic areas and they look around more than they look at the merchandise. They might be trying to find a way to remove Sensormatic hard tags or other anti-theft devices.
These are just a few tips from my experiences and training I received and provided. I would like to point out that at no time do I tell you that you or your staff should accuse or even suggest someone is trying to steal. Every customer should be greeted in a warm and welcoming manner and offered assistance, it is the right thing to do and it will improve sales. If any of the situations above take place then EXTRA customer service should be offered to stop shoplifting. Spend more time around the customer, engage them in conversation and give them little opportunity to conceal anything. Always be pleasant. The shoplifters tend to get vocal and start to make accusations of harassment but you can always fall back to the fact that you were strictly providing customer service. 

     These are a few suggestions to get you started but this is not all encompassing. Loss Prevention Systems, Inc. has more information on Sensormatic hard tags and security systems and how they can improve sales and profit. They also have training opportunities on how to prevent shoplifting and even employee theft. There are blogs, newsletters and videos filled with informative tips and tricks to help you improve and grow your business. You and your employees can stop shoplifting without ever placing anyone in a position of having to accuse a person of trying to steal and that keeps everyone safe.
For more information about how to stop shoplifting contact us or call 1.866.914.2567

I began this series relating a discussion I had with my son about what his role should be in order to stop shoplifting at his new job since he is only a sales associate. It came about I had asked him if he had any encounters with potential thieves as he works in the shoe department of this clothing chain. After telling me about a suspicious incident in which a customer may have stolen an expensive pair of shoes I told him what he can do in the future to help prevent a similar occurrence. I continued the article mentioning that in my former role as a Loss Prevention Manager for over 11 years I trained employees on how to place electronic article surveillance tags like the Sensormatic hard tags. I also trained employee on how to respond properly to electronic article surveillance alarms. My duties also included investigating employee theft cases and apprehending shoplifters. My general tip to my son and other retail employees is they should not be expected to be experts in identifying a shoplifter. They should however have a sense of when someone is suspicious and indicators to look for that would suggest it would be a good idea to notify a manager or Loss Prevention. They should also be ensuring that if the store uses electronic article surveillance devices they have an obligation to ensure merchandise is properly protected.
     

Identifying suspicious people is not always easy to do. Sometimes there are behaviors that are suspicious and other times it may be the attire someone is wearing that may be suspicious. What is never acceptable and I warned my Loss Prevention Associates about NOT doing this is to base a suspicion on physical characteristics such as age or race. In my training I would use the following as tips for employees to determine if a shopper might be suspicious and help stop shoplifting:

Unseasonable clothing. If a person is wearing a heavy coat and the temperature outside does not warrant it that person should be given extra customer service.

Carrying a Large tote or handbag into the store that appears to be empty. Give that shopper a bit of extra attention and if the bag starts to appear fuller as they shop, become even more helpful.

When a person enters the store with a ball cap pulled down low and especially if wearing sunglasses into the store and not removing them, give extra attention to that person. They are probably trying to conceal their face from cameras.

This one is going to seem contrary to what a shoplifter would do but it was part of my talk with my son. If a customer seems TOO chatty and not about the products you are showing them, be suspicious. Sometimes it is a method used by thieves to try to gain the trust of an employee and I have even had a Loss Prevention officer of mine fooled by this tactic.

There is also the shopper who is quick to avoid ANY interaction with an associate. They don’t want any help, they stand in corners and out of the main traffic areas and they look around more than they look at the merchandise. They might be trying to find a way to remove Sensormatic hard tags or other anti-theft devices.

These are just a few tips from my experiences and training I received and provided. I would like to point out that at no time do I tell you that you or your staff should accuse or even suggest someone is trying to steal. Every customer should be greeted in a warm and welcoming manner and offered assistance, it is the right thing to do and it will improve sales. If any of the situations above take place then EXTRA customer service should be offered to stop shoplifting. Spend more time around the customer, engage them in conversation and give them little opportunity to conceal anything. Always be pleasant. The shoplifters tend to get vocal and start to make accusations of harassment but you can always fall back to the fact that you were strictly providing customer service. 
     

These are a few suggestions to get you started but this is not all encompassing. Loss Prevention Systems, Inc. has more information on Sensormatic hard tags and security systems and how they can improve sales and profit. They also have training opportunities on how to prevent shoplifting and even employee theft. There are blogs, newsletters and videos filled with informative tips and tricks to help you improve and grow your business. You and your employees can stop shoplifting without ever placing anyone in a position of having to accuse a person of trying to steal and that keeps everyone safe.

 

For more information about how to stop shoplifting contact us or call 1.866.914.2567

 

What Should Retail Workers Be Expected To Do To Stop Shoplifting? Part 1

 

Stop Shoplifting -5                                                                                                                      WC Blog 746
Sensormatic Hard Tags -3
What Should Retail Workers Be Expected To Do To Stop Shoplifting? Part 1
     Is everyone in your store prepared to stop shoplifting? Do they know what signs to look for that may tip them off that someone may try to steal? I was talking with my son who recently started working for a nationally known clothing retailer. He has been working in food retail for about 6 years but wanted to get try other areas and picked up this second job. He is assigned to the shoe department and so I was talking with him about whether he has encountered any theft incidents. He said he did have one occasion where he believes a theft took place and he didn’t realize it. He said he was busy straightening up his department and a man asked him about an expensive pair of shoes. My son said he noticed the customer was already wearing a pair like the ones he was inquiring about. My son went to the back wall and retrieved the size the customer was asking for and the customer “seemed friendly” and they talked for a few minutes and the patron left. A little later the department supervisor asked my son if he knew where the man had gone to, Loss Prevention suspected he had stolen the shoes. My son had no idea where the customer had gone and told them so. As we talked he said he must not be very good at identifying potential shoplifters. I asked if their store uses Sensormatic hard tags or other electronic article surveillance tags on the shoes to stop shoplifting and he said they do. I told him that the tags should set off the alarm system if the suspect hasn’t gotten hold of a detachment device that will work with their tags.
     This took me back to my days as a Loss Prevention Manager and I recalled the training I did with store employees. I spent time at orientations meeting with new staff members and teaching them some of the characteristics that help to identify crooks. I also reminded them they are not Loss Prevention and are not expected to nor did we want them to accuse anyone of trying to steal. I always stressed the importance of customer service and keeping Loss Prevention or management aware of suspicious persons. I also made sure my training for cashiers and front end supervisors included how to properly respond to electronic article surveillance alarms. If done properly a response to an alarm would result in recovered merchandise and a safe interaction. An improper response was another issue. The take away is that no one was expected to be a Loss Prevention professional. That was the job for my team and me. 
     I reminded my son that his job was to ensure that shoes were properly tagged with Sensormatic hard tags or whatever devices that store uses before a customer could get access to them. The other expectations were to offer great service and if he was suspicious of someone to contact Loss Prevention. I did give him some hints about what to look for that would make it easier for him to know when to contact his Loss Prevention Department.
     But how about you and your team? You probably do not have a Loss Prevention Department. Who trains you and your employees on how to stop shoplifting? Do you have a Sensormatic security system in your store? If you don’t are you aware of how much you could save in shortage reduction with the installation of a system? Would you know what may indicate someone is a shoplifter versus a shopper? We haven’t even touched on the problem of identifying dishonest employees and their impact on your store shortage. Loss Prevention Systems, Inc. (LPSI) is your go-to source for information on everything from Sensormatic hard tags and electronic article surveillance towers to training to stop shoplifting and employee theft. This is a company that has been in business since 1983 specializing in theft prevention and shortage reduction. Having conducted many Loss Prevention training sessions and worked in the field using retail anti-theft tools I have familiarized myself with LPSI’s offerings. I strongly urge retailers to consult with this company. They have all the resources usually available only to major retail chains (and more so in many cases).
     In Part 2 I will impart some of the advice I gave my son and training tips I used as a Loss Prevention Manager to instruct our store employees. What I can’t do is offer all of the resources to you that I have seen offered by LPSI. Read, Part 2, use it to help improve your efforts to stop shoplifting but also visit LPSI’s website. They can give so much more than I can in an article or two.
Sensormatic hard tags are important and we can help you with them. Call 1.866.914.2567 and let’s talk.

Is everyone in your store prepared to stop shoplifting? Do they know what signs to look for that may tip them off that someone may try to steal? I was talking with my son who recently started working for a nationally known clothing retailer. He has been working in food retail for about 6 years but wanted to get try other areas and picked up this second job. He is assigned to the shoe department and so I was talking with him about whether he has encountered any theft incidents. He said he did have one occasion where he believes a theft took place and he didn’t realize it. He said he was busy straightening up his department and a man asked him about an expensive pair of shoes. My son said he noticed the customer was already wearing a pair like the ones he was inquiring about. My son went to the back wall and retrieved the size the customer was asking for and the customer “seemed friendly” and they talked for a few minutes and the patron left. A little later the department supervisor asked my son if he knew where the man had gone to, Loss Prevention suspected he had stolen the shoes. My son had no idea where the customer had gone and told them so. As we talked he said he must not be very good at identifying potential shoplifters. I asked if their store uses Sensormatic hard tags or other electronic article surveillance tags on the shoes to stop shoplifting and he said they do. I told him that the tags should set off the alarm system if the suspect hasn’t gotten hold of a detachment device that will work with their tags.

This took me back to my days as a Loss Prevention Manager and I recalled the training I did with store employees. I spent time at orientations meeting with new staff members and teaching them some of the characteristics that help to identify crooks. I also reminded them they are not Loss Prevention and are not expected to nor did we want them to accuse anyone of trying to steal. I always stressed the importance of customer service and keeping Loss Prevention or management aware of suspicious persons. I also made sure my training for cashiers and front end supervisors included how to properly respond to electronic article surveillance alarms. If done properly a response to an alarm would result in recovered merchandise and a safe interaction. An improper response was another issue. The take away is that no one was expected to be a Loss Prevention professional. That was the job for my team and me. 

I reminded my son that his job was to ensure that shoes were properly tagged with Sensormatic hard tags or whatever devices that store uses before a customer could get access to them. The other expectations were to offer great service and if he was suspicious of someone to contact Loss Prevention. I did give him some hints about what to look for that would make it easier for him to know when to contact his Loss Prevention Department.

But how about you and your team? You probably do not have a Loss Prevention Department. Who trains you and your employees on how to stop shoplifting? Do you have a Sensormatic security system in your store? If you don’t are you aware of how much you could save in shortage reduction with the installation of a system? Would you know what may indicate someone is a shoplifter versus a shopper? We haven’t even touched on the problem of identifying dishonest employees and their impact on your store shortage. Loss Prevention Systems, Inc. (LPSI) is your go-to source for information on everything from Sensormatic hard tags and electronic article surveillance towers to training to stop shoplifting and employee theft. This is a company that has been in business since 1983 specializing in theft prevention and shortage reduction. Having conducted many Loss Prevention training sessions and worked in the field using retail anti-theft tools I have familiarized myself with LPSI’s offerings. I strongly urge retailers to consult with this company. They have all the resources usually available only to major retail chains (and more so in many cases).

In Part 2 I will impart some of the advice I gave my son and training tips I used as a Loss Prevention Manager to instruct our store employees. What I can’t do is offer all of the resources to you that I have seen offered by LPSI. Read, Part 2, use it to help improve your efforts to stop shoplifting but also visit LPSI’s website. They can give so much more than I can in an article or two.

 

Sensormatic hard tags are important and we can help you with them. Call 1.866.914.2567 and let’s talk.

 

 

Sensormatic Flexible Safers??? What Are They And Why Would I Want Them?

Sensormatic Flexible Safers??? What Are They And Why Would I Want Them?

Sensormatic Safers are nothing new. Safers have been around for a long time. But, they have evolved! Basically you use a safer to protect goods that are not easily protected by alarming wraps, hard tags or a label. Sometimes very small merchandise items work well in a safer. High value items are another prospect for a safer.
So what is a Safer? In the traditional form a safer is a strong plastic box with a special locking device. It allows you to place merchandise items in it and still display them. Your customer can pick them up and take them up to the cashier who unlocks the box and rings up the merchandise. The safer is reused over and over. Safers can sit on a shelf or be hung from a peg hook. Safers come in hundreds of sizes. If a shoplifter attempts to steal merchandise inside a Flexible Safer, then the Sensormatic system at the customer doors goes into alarm.
Sensormatic has a new twist on the traditional safer with the Flexible Safer. This item has a secure, locking zipper type closure and is constructed out of heavy duty materials. It could not be torn open with your hands. It would require a tool of some sort to defeat. The Sensormatic Flexible Safer is not for every piece of merchandise. In many cases there are much better ways to secure products. 
However, the Flexible Safer can help solve certain problems with merchandise that cannot take a hard tag or label and must be displayed regardless. It gives us another tool to discourage shoplifting. I do not see this product being used on a wide scale basis but I do see it used for a specific, problem merchandise item.
Flexible Safers come in three sizes.  Small is ideal for SD Cards, Razor Blades, Cosmetics, Ear Buds, Batteries, Boxed Apparel and more. Height 208mm (8.19in) Width 200mm (7.87in).
Medium is best with Printer Ink Cartridges, Cosmetic Moisturizer, Baby Formula, Perfumes and similar sized items. Height 260mm (10.24in) Width 250mm (9.84in).
And lastly the large is perfect for HDMI Cables, Stereo Headphones, Game Controllers and Health & Beauty merchandise. Height 338mm (13.3in) Width 325mm (13.85in).
All Safers including the Flexible Safer are clear. Flexible Safers are available in both AM and RF technologies allowing you to open merchandise with confidence. They are very thin and will take up less room on your displays than a traditional safer. 
Flexible Safers are constructed from three clear, strong and lightweight plastics laminated together to form a strong, yet flexible, composite product. It is extremely easy to use and available in various magnetic strengths to work with the full line of Sensormatic magnetic detachers. They are reusable and will hold up in a busy retail environment.
The design is actually very pleasant to look at. In addition to being clear it has green and grey trim. I could easily see them on an endcap with higher dollar merchandise such as batteries or razor blades that a customer wants to compare without having to touch the merchandise. The customer can still pick them up, compare and select the item right for themselves without having staff nearby to help or unlock them.
Again, this is not a solve all for every piece of merchandise you carry. Like with any Sensormatic hard tag or label you need to have small quantities of several sizes to fit your needs.
Would you like a sample of Flexible Safers or ask questions? Please contact us by calling Loss Prevention Systems at 1-866-914-2567. We are ready to help you have a more profitable year.

Sensormatic Safers are nothing new. Safers have been around for a long time. But, they have evolved! Basically you use a safer to protect goods that are not easily protected by alarming wraps, hard tags or a label. Sometimes very small merchandise items work well in a safer. High value items are another prospect for a safer.

 

 So what is a Safer? In the traditional form a safer is a strong plastic box with a special locking device. It allows you to place merchandise items in it and still display them. Your customer can pick them up and take them up to the cashier who unlocks the box and rings up the merchandise. The safer is reused over and over. Safers can sit on a shelf or be hung from a peg hook. Safers come in hundreds of sizes. If a shoplifter attempts to steal merchandise inside a Flexible Safer, then the Sensormatic system at the customer doors goes into alarm.

 

Sensormatic has a new twist on the traditional safer with the Flexible Safer. This item has a secure, locking zipper type closure and is constructed out of heavy duty materials. It could not be torn open with your hands. It would require a tool of some sort to defeat. The Sensormatic Flexible Safer is not for every piece of merchandise. In many cases there are much better ways to secure products. 

 

However, the Flexible Safer can help solve certain problems with merchandise that cannot take a hard tag or label and must be displayed regardless. It gives us another tool to discourage shoplifting. I do not see this product being used on a wide scale basis but I do see it used for a specific, problem merchandise item.

 

Flexible Safers come in three sizes.  Small is ideal for SD Cards, Razor Blades, Cosmetics, Ear Buds, Batteries, Boxed Apparel and more. Height 208mm (8.19in) Width 200mm (7.87in).

 

Medium is best with Printer Ink Cartridges, Cosmetic Moisturizer, Baby Formula, Perfumes and similar sized items. Height 260mm (10.24in) Width 250mm (9.84in).

 

And lastly the large is perfect for HDMI Cables, Stereo Headphones, Game Controllers and Health & Beauty merchandise. Height 338mm (13.3in) Width 325mm (13.85in).

 

All Safers including the Flexible Safer are clear. Flexible Safers are available in both AM and RF technologies allowing you to open merchandise with confidence. They are very thin and will take up less room on your displays than a traditional safer. 

 

Flexible Safers are constructed from three clear, strong and lightweight plastics laminated together to form a strong, yet flexible, composite product. It is extremely easy to use and available in various magnetic strengths to work with the full line of Sensormatic magnetic detachers. They are reusable and will hold up in a busy retail environment.

 

The design is actually very pleasant to look at. In addition to being clear it has green and grey trim. I could easily see them on an endcap with higher dollar merchandise such as batteries or razor blades that a customer wants to compare without having to touch the merchandise. The customer can still pick them up, compare and select the item right for themselves without having staff nearby to help or unlock them.

 

Again, this is not a solve all for every piece of merchandise you carry. Like with any Sensormatic hard tag or label you need to have small quantities of several sizes to fit your needs.

 

Would you like a sample of Flexible Safers or ask questions? Please contact us by calling Loss Prevention Systems at 1-866-914-2567. We are ready to help you have a more profitable year.

 

Using Sensormatic Hard Tags

 

Using Sensormatic Hard Tags
Using your Sensormatic hard tags to stop apparel shoplifting is the clear and established way to attack the scourge of shoplifting. But many Retailers believe that one size fits all. Not true. You may find that you need a selection of several types of Sensormatic hard tags instead of just one. 
The same tag you would place on a heavy coat is not necessarily a good choice for swimwear or lingerie and visa-versa. Sensormatic hard tags that are designed for lighter fabrics may not have the ability to be placed on heavier fabrics. 
Another consideration is Sensormatic tag placement. It is important that your store places hard tags in consistent locations. This is critical for staff at the cash/wrap. A Cashier that has to search for a tag will slow down the customer experience and may result in a Sensormatic security tag being missed. This will lead to an alarm at the exit and a customer that is less than happy. To avoid this, tag in a consistent location known to all. For example, you may decide to tag all shirts on the rear seam of shirts below the collar. This is not only an easy location but it is also out of the customer’s way when they are trying on the shirt. On jeans you may want to place Sensormatic security tags on the outside seam of the right leg. It could be at knee level or at the ankle always on the right leg vs left. Sensormatic tags should always be placed with the tag on the outside of the garment with the pin on the inside. Again, this will help Cashiers quickly locate a Sensormatic tag.
Pins are another item that you may want in several types;  longer pins may be needed for thick fabric. But that same pin used on a thin fabric may result in the pin not fully seating in the Sensormatic tag. Some pins have serrated shafts to allow the Sensormatic tag clutch to more securely hold the pin. However, serrated pins are not a good choice for delicate fabrics as they may snag, ruining the merchandise.
The length of the pin is only one consideration. The head of the pin is also something you should pay attention to. Most pins are about half the size of a dime. This could allow a thief to simply stretch the fabric of a swimsuit over the pin with little or no damage. We have pins that have large heads that are about the size of a silver dollar. This type of pin is usually matched to a specific Sensormatic security tag.
There is also a choice with magnetic Sensormatic hard tags. This one is clutch strength. There are two overall choices. 5kG (standard) or 9kG (super). We strongly recommend that you only use 9kG hard tags. The clutch strength is very hard to defeat by a shoplifter. 5kG tags which will look identical are easily defeated by shoplifters with easily obtained and concealable tools. Many Sensormatic security tags come in both strengths. 
There is another choice in magnetic hard tag clutches. That is “S3” or the Commander detacher. This takes the clutch up even another notch. Loss Prevention Systems carries this line and it is extremely hard to defeat. Hard tags are available in both AM and RF versions.
One more area of Sensormatic hard tags worth mentioning are the alarming tags. These Sensormatic tags have a sounder built into the tag itself. If a shoplifter attempts to remove the hard tag, the built-in sounder goes into alarm. These are available in both 2-tone and 3-tone models. Both models will cause the Sensormatic system at the customer exit to go into alarm. However, the built-in sounder in the 3 tone will also go into alarm when the Sensormatic system does. This makes it very easy for the Retailer to locate the stolen merchandise, if it is hidden on the shoplifter.
Get more information on Sensormatic hard tags, contact us or call 1.866.914.2567

Using your Sensormatic hard tags to stop apparel shoplifting is the clear and established way to attack the scourge of shoplifting. But many Retailers believe that one size fits all. Not true. You may find that you need a selection of several types of Sensormatic hard tags instead of just one. 

 

The same tag you would place on a heavy coat is not necessarily a good choice for swimwear or lingerie and visa-versa. Sensormatic hard tags that are designed for lighter fabrics may not have the ability to be placed on heavier fabrics. 

 

Another consideration is Sensormatic tag placement. It is important that your store places hard tags in consistent locations. This is critical for staff at the cash/wrap. A Cashier that has to search for a tag will slow down the customer experience and may result in a Sensormatic security tag being missed. This will lead to an alarm at the exit and a customer that is less than happy. To avoid this, tag in a consistent location known to all. For example, you may decide to tag all shirts on the rear seam of shirts below the collar. This is not only an easy location but it is also out of the customer’s way when they are trying on the shirt. On jeans you may want to place Sensormatic security tags on the outside seam of the right leg. It could be at knee level or at the ankle always on the right leg vs left. Sensormatic tags should always be placed with the tag on the outside of the garment with the pin on the inside. Again, this will help Cashiers quickly locate a Sensormatic tag.

 

Pins are another item that you may want in several types;  longer pins may be needed for thick fabric. But that same pin used on a thin fabric may result in the pin not fully seating in the Sensormatic tag. Some pins have serrated shafts to allow the Sensormatic tag clutch to more securely hold the pin. However, serrated pins are not a good choice for delicate fabrics as they may snag, ruining the merchandise.

 

The length of the pin is only one consideration. The head of the pin is also something you should pay attention to. Most pins are about half the size of a dime. This could allow a thief to simply stretch the fabric of a swimsuit over the pin with little or no damage. We have pins that have large heads that are about the size of a silver dollar. This type of pin is usually matched to a specific Sensormatic security tag.

 

There is also a choice with magnetic Sensormatic hard tags. This one is clutch strength. There are two overall choices. 5kG (standard) or 9kG (super). We strongly recommend that you only use 9kG hard tags. The clutch strength is very hard to defeat by a shoplifter. 5kG tags which will look identical are easily defeated by shoplifters with easily obtained and concealable tools. Many Sensormatic security tags come in both strengths. 

 

There is another choice in magnetic hard tag clutches. That is “S3” or the Commander detacher. This takes the clutch up even another notch. Loss Prevention Systems carries this line and it is extremely hard to defeat. Hard tags are available in both AM and RF versions.

 

One more area of Sensormatic hard tags worth mentioning are the alarming tags. These Sensormatic tags have a sounder built into the tag itself. If a shoplifter attempts to remove the hard tag, the built-in sounder goes into alarm. These are available in both 2-tone and 3-tone models. Both models will cause the Sensormatic system at the customer exit to go into alarm. However, the built-in sounder in the 3 tone will also go into alarm when the Sensormatic system does. This makes it very easy for the Retailer to locate the stolen merchandise, if it is hidden on the shoplifter.

 

Get more information on Sensormatic hard tags, contact us or call 1.866.914.2567

 

 

Sensormatic Tags Provide Plenty Of Protection


Electronic Article Surveillance -3                                                                                                  WC Blog 723
Stop Shoplifting-3
Sensormatic Tags-3


Sensormatic Tags Provide Plenty Of Protection

     It’s been a while since I went on a rant about the mechanisms retailers put in place to stop shoplifting that drive me up the wall. After my shopping trip to a store to purchase a computer monitor because mine went kaput I got annoyed. This store puts security wraps around $80 routers and even some landline telephone systems but on an open shelf they had a computer monitor that was on sale normally priced around $119. There were no Sensormatic tags or other protection on it to prevent someone from picking it up and walking out the doors with it. Are You KIDDING ME? This same company has jump drives in security boxes. Good Grief! With the price points of some of the items that are protected with anti-theft devices to stop shoplifting it makes no sense to me that a computer monitor that WOULD be a target for shoplifters would be left unprotected.

     This isn’t my only rant on merchandise protection in stores. It wasn’t long ago that I was in another retail store that carries infant formula. This store was securing the baby formula cans in a type of security box device that appeared designed specifically for the formula cans in much the same way as Sesnormatic Magnetic Infant Formula Tags are designed to protect baby formula and similarly shaped cans. The protection of the cans is a great idea but what I found silly was the baby formula was then placed behind a security display that restricts the cans to being removed one at a time. I know why they are doing this. Baby formula is a high theft item for Organized Retail Crime groups. These are groups of professional shoplifting rings that are adept at stealing large quantities of merchandise and reselling them to mom and pop shops and through the internet. The thing that drives me crazy is the electronic article surveillance devices are supposed to be the deterrent to theft while making merchandise more accessible to the shoppers. Trust the tags, they work.

      Even Bill Bregar the CEO of Loss Prevention Systems, Inc. a former National Director of Loss Prevention recognizes that Sensormatic Tags and other retail anti-theft devices provide protection AND improve sales for stores. Use of electronic article surveillance systems gives retailers the ability to make merchandise more available to customers. Customers are more apt to purchase something they can pick up and carry rather than having to wait for assistance at a showcase. They also don’t like to feel restricted when they want more than one item from a shelf. Trusting in the Sensormatic system to do what it is intended to do improves sales and decreases shortage. Doubling security in my opinion only negates the purpose of using anti-shoplifting devices by impeding sales not enhancing them.

     Another rant I have involves security display cases and this directly impacts me because I work in a store that uses these monstrosities. Our store uses a new style of lock-up case that requires an electronic key to open. Now I already hate display cases because of how they are NOT customer friendly. The type our store uses are not employee or customer friendly. The key is held next to a place on the door and when the button on the key is held down a metal door pin is retracted and the door can be opened. The problem is the key has to be “recharged” or it does not retract the pin or the key works but the pin simply doesn’t respond. I have had to make customers wait for up to 10 minutes to get a key recharged (that is uncomfortable). Also when I went to look for my computer monitor another employee stopped me and asked if I knew how to make the key work because the managers were all busy and no one else was available to assist her. I showed her how to open the case and then I went shopping. If we just relied on Sensormatic tags and had enough employees on the floor we would avoid this issue.

      Electronic Article Surveillance can stop shoplifting and increase sales if it is managed properly. Not trusting a system once it is in place is counterproductive and results in lost sales as customers get annoyed at waiting. Invest in a Sensormatic security system and trust it to work in your favor. You will be happy with the results and you will stay off of my rant list.
Need information on Sensormatic tags? Give us a call at 1.866.914.2567 now.

It’s been a while since I went on a rant about the mechanisms retailers put in place to stop shoplifting that drive me up the wall. After my shopping trip to a store to purchase a computer monitor because mine went kaput I got annoyed. This store puts security wraps around $80 routers and even some landline telephone systems but on an open shelf they had a computer monitor that was on sale normally priced around $119. There were no Sensormatic tags or other protection on it to prevent someone from picking it up and walking out the doors with it. Are You KIDDING ME? This same company has jump drives in security boxes. Good Grief! With the price points of some of the items that are protected with anti-theft devices to stop shoplifting it makes no sense to me that a computer monitor that WOULD be a target for shoplifters would be left unprotected.
     

This isn’t my only rant on merchandise protection in stores. It wasn’t long ago that I was in another retail store that carries infant formula. This store was securing the baby formula cans in a type of security box device that appeared designed specifically for the formula cans in much the same way as Sesnormatic Magnetic Infant Formula Tags are designed to protect baby formula and similarly shaped cans. The protection of the cans is a great idea but what I found silly was the baby formula was then placed behind a security display that restricts the cans to being removed one at a time. I know why they are doing this. Baby formula is a high theft item for Organized Retail Crime groups. These are groups of professional shoplifting rings that are adept at stealing large quantities of merchandise and reselling them to mom and pop shops and through the internet. The thing that drives me crazy is the electronic article surveillance devices are supposed to be the deterrent to theft while making merchandise more accessible to the shoppers. Trust the tags, they work.
     

Even Bill Bregar the CEO of Loss Prevention Systems, Inc. a former National Director of Loss Prevention recognizes that Sensormatic Tags and other retail anti-theft devices provide protection AND improve sales for stores. Use of electronic article surveillance systems gives retailers the ability to make merchandise more available to customers. Customers are more apt to purchase something they can pick up and carry rather than having to wait for assistance at a showcase. They also don’t like to feel restricted when they want more than one item from a shelf. Trusting in the Sensormatic system to do what it is intended to do improves sales and decreases shortage. Doubling security in my opinion only negates the purpose of using anti-shoplifting devices by impeding sales not enhancing them.
     

Another rant I have involves security display cases and this directly impacts me because I work in a store that uses these monstrosities. Our store uses a new style of lock-up case that requires an electronic key to open. Now I already hate display cases because of how they are NOT customer friendly. The type our store uses are not employee or customer friendly. The key is held next to a place on the door and when the button on the key is held down a metal door pin is retracted and the door can be opened. The problem is the key has to be “recharged” or it does not retract the pin or the key works but the pin simply doesn’t respond. I have had to make customers wait for up to 10 minutes to get a key recharged (that is uncomfortable). Also when I went to look for my computer monitor another employee stopped me and asked if I knew how to make the key work because the managers were all busy and no one else was available to assist her. I showed her how to open the case and then I went shopping. If we just relied on Sensormatic tags and had enough employees on the floor we would avoid this issue.
     

Electronic Article Surveillance can stop shoplifting and increase sales if it is managed properly. Not trusting a system once it is in place is counterproductive and results in lost sales as customers get annoyed at waiting. Invest in a Sensormatic security system and trust it to work in your favor. You will be happy with the results and you will stay off of my rant list.

 

Need information on Sensormatic tags? Give us a call at 1.866.914.2567 now.

 

Combine Low Tech and High Tech Strategies To Stop Shoplifting

 

Stop Shoplifting – 4                                                                                                                   WC Blog 699
Sensormatic Security Tags -4
Combine Low Tech and High Tech Strategies To Stop Shoplifting
     Anytime I read an article about Loss Prevention techniques I am interested to see what the author has to say about how to stop shoplifting. Unfortunately I see few new ideas but for a store owner who has little background with shortage reduction it never hurts to be informed. It may be old hat for those of us in L.P. but we have to remember that the audiences reading the articles do not necessarily share our experiences. I recently reviewed an article that caused me to remember this as I read it. The author, Jennifer Goforth Gregory, writing in entrepeneur.com on May 27, 2015 in an article, “6 Low-Tech Ways to Reduce Shoplifting”, gives the following tips to business owners:
1. Put out the welcome mat – The message is to provide customer service and remove the anonymity shoplifters want.
2. Be a neatnick – The author points out that sloppy and untidy shelves/fixtures make it easy to hide signs of theft.
3. Let there be light – She points out that lighting removes the dark areas shoplifters prefer.
4. Plastic is your friend – Plastic shelf dividers placed on the front edge of the shelf can stop shoplifting by clearing products off a shelf in a single movement.
5. Have a secret code – This would be an intercom call that would be made to alert other employees of a suspicious person without identifying who that person is.
6. Keep a clear line of sight – place fixtures so there is a clear line of sight across the store.
All are great points and I disagree with none of them. The author’s point is, “…when it comes to preventing theft in your store, low-tech solutions can also be very effective.” I say kudos to the writer for pointing these tips out and I would tell every store owner to implement these suggestions. While it is not low-tech I would tell store owners that there is a technology that they can afford and that is the installation of an electronic article surveillance (EAS) system and the use of Sensormatic security tags to protect merchandise.
     Now you might be ready to stop reading but don’t do it! I know, you feel like you can’t afford to invest in a system and you may even be thinking your store is too small to benefit from one. You are wrong on both counts and a quick visit to the Loss Prevention Systems, Inc. (LPSI) website will show you why. The CEO of the company, Bill Bregar has been involved in theft prevention and investigations since his days as a corporate level director of Loss Prevention for several national retail chains. He knows how to stop shoplifting and internal theft and has built LPSI with the purpose of helping small and medium sized retailers with theft and shortage reduction. Whether it is conducting seminars on employee theft reduction training or advising on the right Sensormatic security tags to use on different merchandise, LPSI has solutions for every size store, even your small one. Affordability? Yes, you will even be surprised at how a system will save you money and pay for itself over time (tip: try out the free ROI calculator on the LPSI website).
     Low tech methods to prevent shoplifting should apply to every retailer. The same goes for higher tech methods. Great customer service for example should be the hallmark of EVERY retailer, I don’t care how big they are. It does prevent crime but it is also the right way to treat people who want to come in and look and shop. Reducing the number of hiding places and keeping the store visible even if it means setting up mirrors in corners and hard to see areas is a fairly easy problem to address. Tagging merchandise with Sensormatic security tags is a bit more time consuming but the payoff is a proven impact on shortage for stores, often by half of a percent or more. Combine all of the steps pointed out by Ms. Gregory in conjunction with the installation of an EAS system. I would also include a couple of closed circuit television cameras near the points of sale and the entry/exit doors and you have a very effective anti-theft strategy.
     Owning a small store does not mean you cannot afford theft prevention technology. Protecting merchandise with Sensormatic security tags and an EAS system will stop shoplifting and that improves profits. Make sure you do all of those low tech things and then contact LPSI about how you can also get your own Sensormatic security system.
Need information on a Sensormatic security system? Give us a call at 1.866.914.2567 today.

Anytime I read an article about Loss Prevention techniques I am interested to see what the author has to say about how to stop shoplifting. Unfortunately I see few new ideas but for a store owner who has little background with shortage reduction it never hurts to be informed. It may be old hat for those of us in L.P. but we have to remember that the audiences reading the articles do not necessarily share our experiences. I recently reviewed an article that caused me to remember this as I read it. The author, Jennifer Goforth Gregory, writing in entrepeneur.com on May 27, 2015 in an article, “6 Low-Tech Ways to Reduce Shoplifting”, gives the following tips to business owners:

1. Put out the welcome mat – The message is to provide customer service and remove the anonymity shoplifters want.

2. Be a neatnick – The author points out that sloppy and untidy shelves/fixtures make it easy to hide signs of theft.

3. Let there be light – She points out that lighting removes the dark areas shoplifters prefer.

4. Plastic is your friend – Plastic shelf dividers placed on the front edge of the shelf can stop shoplifting by clearing products off a shelf in a single movement.

5. Have a secret code – This would be an intercom call that would be made to alert other employees of a suspicious person without identifying who that person is.

6. Keep a clear line of sight – place fixtures so there is a clear line of sight across the store.

All are great points and I disagree with none of them. The author’s point is, “…when it comes to preventing theft in your store, low-tech solutions can also be very effective.” I say kudos to the writer for pointing these tips out and I would tell every store owner to implement these suggestions. While it is not low-tech I would tell store owners that there is a technology that they can afford and that is the installation of an electronic article surveillance (EAS) system and the use of Sensormatic security tags to protect merchandise.

Now you might be ready to stop reading but don’t do it! I know, you feel like you can’t afford to invest in a system and you may even be thinking your store is too small to benefit from one. You are wrong on both counts and a quick visit to the Loss Prevention Systems, Inc. (LPSI) website will show you why. The CEO of the company, Bill Bregar has been involved in theft prevention and investigations since his days as a corporate level director of Loss Prevention for several national retail chains. He knows how to stop shoplifting and internal theft and has built LPSI with the purpose of helping small and medium sized retailers with theft and shortage reduction. Whether it is conducting seminars on employee theft reduction training or advising on the right Sensormatic security tags to use on different merchandise, LPSI has solutions for every size store, even your small one. Affordability? Yes, you will even be surprised at how a system will save you money and pay for itself over time (tip: try out the free ROI calculator on the LPSI website).

Low tech methods to prevent shoplifting should apply to every retailer. The same goes for higher tech methods. Great customer service for example should be the hallmark of EVERY retailer, I don’t care how big they are. It does prevent crime but it is also the right way to treat people who want to come in and look and shop. Reducing the number of hiding places and keeping the store visible even if it means setting up mirrors in corners and hard to see areas is a fairly easy problem to address. Tagging merchandise with Sensormatic security tags is a bit more time consuming but the payoff is a proven impact on shortage for stores, often by half of a percent or more. Combine all of the steps pointed out by Ms. Gregory in conjunction with the installation of an EAS system. I would also include a couple of closed circuit television cameras near the points of sale and the entry/exit doors and you have a very effective anti-theft strategy.

Owning a small store does not mean you cannot afford theft prevention technology. Protecting merchandise with Sensormatic security tags and an EAS system will stop shoplifting and that improves profits. Make sure you do all of those low tech things and then contact LPSI about how you can also get your own Sensormatic security system.

 

Need information on a Sensormatic security system? Give us a call at 1.866.914.2567 today.

 

 

Prevent Shoplifting As Part Of A Strategy To Fill Shelves And Attract Shoppers Part 1

Prevent shoplifting-4                                                                                                                 WC Blog 516
Alpha Security-4
Retail anti-theft devices-3


Prevent Shoplifting As Part Of A Strategy To Fill Shelves And Attract Shoppers Part 1

     Brick and mortar stores are closing up at alarming rates and part of the issue is losses incurred due to failures to prevent shoplifting and return fraud.  I heard a radio news report just the other day reporting that Sears would be closing another 100 Sears and K-Mart stores in the coming months. There are people who will say that the closing of traditional stores is due to the changing buying habits of customers. People can order something simply by tapping their smartphone or clicking a few keyboard strokes and there you go your purchase is on the way, to you or to the person you want it sent to. Some people say that retailers aren’t adjusting their business models to keep up with changing times. I have my own thoughts on the situation. I shop a bit online but not nearly to the extent others do. I may purchase dvd’s (yeah, I know why do it when you can stream it? THAT is part of my pet peeves with today’s generation. I have a hard copy, I can watch when I want to. Your choices may not always be readily available on a streaming service) I have bought cd’s and I have made a book purchase or two. HOWEVER, when it comes to clothing, furniture and even most technology I prefer to buy in a store. I hear it now, the groans and moans of some readers who just think I am so passé and old fashioned. I’m just not hip, is it because my flip phone won’t allow me the ‘convenience’ of online shopping? Brick and mortar store owners, there is some responsibility on your part too to adapt. You HAVE to get customers to want to shop in your stores and you can’t afford to have thieves shoplifting and stealing profits. Bill Bregar and Loss Prevention Systems Inc. can help you with methods to prevent shoplifting including the use Alpha Security retail anti-theft devices on merchandise.

      If you own a store and are not using retail anti-theft devices to prevent shoplifting I am going to explain what you are missing out on. Alpha Security products are designed to use electronic article surveillance technology to sound an alarm if someone tries to remove a tagged device from a store. Relying on radio waves transmitted by anti-theft devices stores set up pedestals near the building entrances and exits that can pick up these radio waves. Tagged merchandise carried close to the pedestals initiates an alarm that blares across a store. Lights also flash and attract attention to the pedestals as a security tagged item is carried too close. Alarms sounding and lights flashing are not exactly the ideal situation for shoplifters and the majority of the time merchandise is dropped at the doors or a responding employee conducts a receipt check and recovers the merchandise. When products are not stolen they are available for customers to buy and that increases sales not to mention reduces shortage. The truth of the matter is a customer comes to a store to find something to purchase and bare shelves is a sure way to drive them away. Loss Prevention Systems Inc. has the Alpha Security products you need to keep merchandise from being stolen and ready to sell.

     If you aren’t convinced that a lack of merchandise will lead to lost customers I would remind readers to look at some of the traditional big name stores that have struggled. In a Wall Street Journal article, “Retailers Rethink Inventory Strategies” by Paul Ziobro, June 27, 2016, the story discusses how many retailers are trying to reduce on hand inventory to increase profit but as the author writes, “But Destocking isn’t without risk. Bare shelves are a major annoyance to shoppers who take the time to go into stores to shop.” Quoting Rodney Sides, Vice Chairman of the retail practice at Deloitte LLP, “If I hold too much inventory out of the stores, then I look like I’m out of business.” Too little inventory can be the result of planned reductions but it can also be the result of theft and thus it is necessary to take appropriate steps to prevent shoplifting.

     Use Alpha Security retail anti-theft devices and keep shelves full for customers. While you are at it is there anything else you can do to bring in customers? Are you trying to reach out to the online shoppers as well as the walk-in customers like me? How do you keep things fresh and new? In part 2, I will discuss some things that can help in your efforts to attract more customers and increase sales while deterring shoplifters in the process.
Alpha Security is important and we can help you with it. Call 1.866.914.2567 and let’s talk.
    

Brick and mortar stores are closing up at alarming rates and part of the issue is losses incurred due to failures to prevent shoplifting and return fraud. I heard a radio news report just the other day reporting that Sears would be closing another 100 Sears and K-Mart stores in the coming months. There are people who will say that the closing of traditional stores is due to the changing buying habits of customers. People can order something simply by tapping their smartphone or clicking a few keyboard strokes and there you go your purchase is on the way, to you or to the person you want it sent to. Some people say that retailers aren’t adjusting their business models to keep up with changing times. I have my own thoughts on the situation. I shop a bit online but not nearly to the extent others do. I may purchase dvd’s (yeah, I know why do it when you can stream it? THAT is part of my pet peeves with today’s generation. I have a hard copy, I can watch when I want to. Your choices may not always be readily available on a streaming service) I have bought cd’s and I have made a book purchase or two. HOWEVER, when it comes to clothing, furniture and even most technology I prefer to buy in a store. I hear it now, the groans and moans of some readers who just think I am so passé and old fashioned. I’m just not hip, is it because my flip phone won’t allow me the ‘convenience’ of online shopping? Brick and mortar store owners, there is some responsibility on your part too to adapt. You HAVE to get customers to want to shop in your stores and you can’t afford to have thieves shoplifting and stealing profits. Bill Bregar and Loss Prevention Systems Inc. can help you with methods to prevent shoplifting including the use retail anti-theft devices on merchandise.
     

If you own a store and are not using retail anti-theft devices to prevent shoplifting I am going to explain what you are missing out on. Retail anti-theft devices are designed to use electronic article surveillance technology to sound an alarm if someone tries to remove a tagged device from a store. Relying on radio waves transmitted by anti-theft devices stores set up pedestals near the building entrances and exits that can pick up these radio waves. Tagged merchandise carried close to the pedestals initiates an alarm that blares across a store. Lights also flash and attract attention to the pedestals as a security tagged item is carried too close. Alarms sounding and lights flashing are not exactly the ideal situation for shoplifters and the majority of the time merchandise is dropped at the doors or a responding employee conducts a receipt check and recovers the merchandise. When products are not stolen they are available for customers to buy and that increases sales not to mention reduces shortage. The truth of the matter is a customer comes to a store to find something to purchase and bare shelves is a sure way to drive them away. Loss Prevention Systems Inc. has the retail anti-theft products you need to keep merchandise from being stolen and ready to sell.
     

If you aren’t convinced that a lack of merchandise will lead to lost customers I would remind readers to look at some of the traditional big name stores that have struggled. In a Wall Street Journal article, “Retailers Rethink Inventory Strategies” by Paul Ziobro, June 27, 2016, the story discusses how many retailers are trying to reduce on hand inventory to increase profit but as the author writes, “But Destocking isn’t without risk. Bare shelves are a major annoyance to shoppers who take the time to go into stores to shop.” Quoting Rodney Sides, Vice Chairman of the retail practice at Deloitte LLP, “If I hold too much inventory out of the stores, then I look like I’m out of business.” Too little inventory can be the result of planned reductions but it can also be the result of theft and thus it is necessary to take appropriate steps to prevent shoplifting.
     

Use retail anti-theft devices and keep shelves full for customers. While you are at it is there anything else you can do to bring in customers? Are you trying to reach out to the online shoppers as well as the walk-in customers like me? How do you keep things fresh and new? In part 2, I will discuss some things that can help in your efforts to attract more customers and increase sales while deterring shoplifters in the process.

 

Retail anti-theft devices are important and we can help you with it. Call 1.866.914.2567 and let’s talk.