Assessing Your Effort to Prevent Shoplifting

How much effort does a retail store manager or owner need to devote in order to prevent shoplifting?

From the human capital side, personnel have to be specially trained in what to watch for in customers that might reveal a shoplifter, how to react when a customer is suspected, learn who to call, when to confront, how to deter, in general how to protect merchandise from thieves in addition to their regular duties.  This training has to be reinforced regularly in order to remain effective, and the people have to be managed.  There are also staffs dedicated to shrink control such as store detectives and fitting room attendants in some retail operations.

What helps to prevent shoplifting from the hardware equipment side?  There is special packaging that is next to impossible to remove from the merchandise makes life difficult for potential shoplifters.  There are lockable cabinets, specialty displays that attach the merchandise to the rack, and alternating hangers.  There are convex mirrors hung strategically in hard to see areas and one-way mirrors for surveillance.

From the psychological perspective, there are retailers that post signs warning that shoplifters will be prosecuted and “ghost calls” made periodically over the public address to a non-existent security staff for the benefit of the potential shoplifter.

There are a couple of electronic options to help prevent shoplifting.

One is CCTV, or the use of closed circuit television including a dvr to record any incidents.  A great instrument to prove a shoplifting case, and a deterrent to the unsophisticated shoplifter but requires someone to physically watch the monitor in order to actually catch someone shoplifting.  This is of great use in defending bogus slip and fall lawsuits and in detecting and solving employee theft, because the recorded media can be reviewed at a convenient time.

Another popular electronic means of retail theft prevention is the use of an EAS device such as those from Checkpoint Security Systems.  With a Checkpoint Security System, attaching Checkpoint tags to them or placing Checkpoint labels on them protects selected merchandise.  The Checkpoint tags and Checkpoint labels can only be removed or deactivated by an employee at the point of sale.  If this is not done, an alarm sounds as the merchandise passes through the antennas, and the situation is then addressed.  The use of Checkpoint Security Systems in retail serves as a deterrent and as a detection device, and is one of the most operationally efficient ways to prevent shoplifting.

Call 866-914-2567 to learn more ways to prevent shoplifting, about Checkpoint Security Systems, Checkpoint labels, and Checkpoint tags, or click here for more information.